A 50% deposit secures your dedicated time slot and confirms your booking with your stylist. It's fully credited toward your service total and helps us manage our schedule efficiently for all clients.

We require a minimum of 48 hours’ notice for any cancellations or changes. Cancellations within this window may forfeit your deposit to cover the reserved stylist's time, as it's often difficult to fill the slot on short notice.

Street parking is available on many surrounding streets with a pay and display system. Unfortunately there are no free parking areas close by, however, there are many public transport options available.

Please make sure if you are a new client you have been in for a skin test and consultation with your stylist prior to your first colour appointment. Then arrive with hair that is clean and fully dry, ideally washed within 24–48 hours. Avoid heavy styling products so we can accurately assess your colour and condition.

While we love animals, for the comfort and safety of all our clients and staff, we can only accommodate certified service animals. Thank you for understanding!

Our commitment is to achieving beautiful, long-lasting results while maintaining the absolute integrity of your hair. We will always advise against a colour service that could cause severe damage, recommending deep conditioning treatments or a safer, phased approach instead.

We insist on drying and styling your hair because it allows us to fully assess that the colour is set, toned, and exactly as you wished. It ensures we guarantee the quality of our work before you leave the salon.

For ultimate precision and accuracy, especially on new clients or complex styles, we prefer to cut hair when it is freshly washed and wet. This allows us to properly account for your hair's natural texture, density, and movement.

Yes, even if you are a regular colour client, a complimentary, no-obligation consultation is required for all significant colour changes. This ensures we create a safe, detailed plan and can provide an accurate quote and timing estimate.

Yes, we select high-quality products from various professional brands known for their integrity and effectiveness. We can explain exactly what we're using and why it's beneficial for your hair health.

We offer a range of targeted treatments, such as deep conditioning masks and bond-building treatments, designed to restore shine, elasticity, and strength. We will recommend the best option after analysing your hair's needs.

The ideal frequency depends on your hair's condition and goals (e.g., growing it out). Generally, we recommend a trim every 6–8 weeks to prevent split ends from causing further damage.

We will provide personalised product recommendations during your visit to help you maintain your hair integrity at home. We have a wide range of professional hair care brands in salon to choose from and our educated team is there to help you.

This varies on hair type and lifestyle — your stylist can help recommend a personalised washing schedule at home. Overwashing can strip natural oils and underwashing can cause buildup of products, dead skin cells and unfriendly bacteria on your scalp.

Our “starting from” prices reflect a standard service duration and product usage. The final price is customised based on factors like your hair length, density, the complexity of the technique, and the amount of product required.

Quality can't be rushed! The time accounts for detailed application techniques (like balayage or root melting), necessary processing time for the colour to fully develop, and critical post-colour care steps like toning and conditioning treatments.

Tipping is always appreciated but never expected in the UK. If you feel your stylist provided an exceptional service, a standard industry tip is usually around 10–15% of the service cost. Tips can be made through Easy Tip which is located at the reception desk.